Fraud Prevention Center

FAIRWINDS will never ask members to login to their account through an embedded link contained in email or text messages.

FAIRWINDS will also never ask members to provide confidential information, such as debit or credit card numbers, PINs or Social Security numbers via email, text messages or direct mail. We will also never ask for this information over the phone.

If you receive any message asking you to do this, please do not respond to it. These messages are fraudulent attempts to collect your personal information.

Privacy

FAIRWINDS Credit Union and its affiliates are committed to making available financial products and services that will enable you to meet your financial goals. Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with your credit union. The Board of Directors and management have made every effort to protect your account information.

Security

Accessing your account online shouldn't be a frightening experience. We want you to feel safe and secure every time you use any of FAIRWINDS Online services. That's why we've built a security system around FAIRWINDS Online that safeguards your money and keeps your account information private.

Fraud

FAIRWINDS will never ask members to login to their account through an embedded link contained in email or text messages.

How to Report Fraud

If you feel you are the victim of account fraud or identify theft, act immediately. This should help minimize the damage to your personal accounts and credit rating.

REPORT FRAUD ON YOUR FAIRWINDS ACCOUNTS
If you suspect fraud in connection with your FAIRWINDS Credit Union accounts, contact us right away. We know this can be an unsettling experience, and we are committed to settling your claim quickly and with as little inconvenience to you as possible.


ATM & Check Card fraud

Please contact us immediately if:

  • Your ATM or Check Card is lost or stolen
  • You see ATM & Check Card transactions on your statement or FAIRWINDS Online account summary that you don't recognize

Call Member Services at 407.277.5045 (toll-free at 800.443.6887).


Check fraud

Please contact us immediately if:

  • Your checks are lost or stolen or you don't receive your FAIRWINDS Credit Union statement
  • You see check transactions on your statement or FAIRWINDS Online account summary that you don't recognize

Call Member Services at 407.277.5045 (toll-free at 800.443.6887).


Credit card fraud

With your FAIRWINDS credit card, you are not responsible for unauthorized transactions that are reported promptly. If your card (or card number) is ever lost or stolen — your account is safe. Just report your missing card right away or tell us as soon as you notice any unauthorized activity.

The number to call is 1.888.787.1765, anytime, 24 hours a day.


REPORT TO OTHER AGENCIES

If you suspect you're the victim of identity theft, you should also contact these agencies:

Internet Crime Complaint Center
http://www.ic3.gov/

Federal Trade Commission (FTC)
Identify Theft Hotline:877-ID-THEFT
www.consumer.gov/id theft

Social Security Administration's Fraud Hotline
www.ssa.gov/oig
1.800.269.0271

Credit bureau fraud hotlines

  • Equifax: 1.800.525.6285
  • Experian: 1.888.397.3742
  • TransUnion: 1.800.680.7289